Can I let it marinate? I was in a meeting yesterday with a client who asked about the price of a hybrid training/speaking program. I didn’t know how much to charge so I uttered:

“I’m going to let it marinate and get back to you tomorrow.”

My younger self would never have had the chutzpah to respond like that! I thought I needed to know all the answers, all the time.

It’s better to admit that you don’t yet know something than to make up an answer!

Even worse, if you respond prematurely, you’re committed to that answer. Yikes!

This could be your magic phrase for many times in your life. I’ve even used it in speaking with friends or tough conversations with my hubby. It prevents me from making a judgment on the spot.

My second fave phrase is this: tell me more

Tell me more works to let others explain their opinions; it works in understanding the reasoning of clients and colleagues; it even works with your children so you don’t hastily jump to the wrong conclusion.

Next time you’re seated at the conference table and you think the person has the absolute worst idea, simply say: “Really, tell me more.”  You’ll hear more, you’ll listen more, and you just might prevent an awkward confrontation.

What phrases do you use to diffuse a tough situation when things need to marinate? I’m all ears!

To your sizzling success,

Liz

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